- Can I get real-time notifications and reports on bot attacks?
They’re both at your fingertips on the Web Threat Protection dashboard.
- What’s a false positive?
A false positive is when a bot detection engine, such as ours, flags a human user as a bot due to unusual or suspicious behaviours. False positives have been a real problem for other bot-identification products, but our patented, AI-powered solution has reduced this dramatically.
- What happens if a human visitor is incorrectly identified as a bot?
Though rare with Veracity, false positives can happen. Fortunately, we’re built to be a problem for bots and a breeze for real humans. A simple Captcha verification will filter out those fringe cases and send actual visitors right through. Our Captcha implementation is the most effective way to handle this step and maintain a great user experience.
- Will ‘good’ bots, like Google, be blocked?
Legitimate bots have nothing to hide. Which means they arrive with transparent origins and credentials. So you don’t have to worry about your rankings being impacted when you block malicious bots — the good ones get through unhindered.
- Bots evolve quickly. How often is your detection updated?
When machine learning is being used to develop smarter and smarter bots, an AI-powered response is absolutely necessary. It means that we’re prepared for attacks that haven’t even been developed yet. We refine our products daily and, as a service, you’ll always automatically be up to date.
- Can customers contribute to product improvement?
Our active community of users can be found here. It’s an excellent place to both find support and make suggestions for the product’s future. Periodically we hold customer workshops to give you a direct route to feed back on your experience, and you’ll also hear about those in our forums.
- You mention adding Veracity Web Threat Protection as an additional security layer. Which other precautions would you recommend to protect a company website?
Keeping on top of website security couldn’t be more important. Here are a few measures that will give you peace of mind and help you focus on your business’s future: Choose a reputable hosting provider with comprehensive firewalls to protect you from basic forms of attack. Your web security stack should include a web application firewall, DDoS protection and redundancy in case anything goes wrong. Keep your website platform up to date with software and security patches to close loopholes and eliminate exploits. Make sure Multi-factor authentication (2FA/MFA) is enabled anywhere sensitive data can be accessed.