Glasgow City Council is grappling with widespread disruption to its digital services more than a week after a serious cyberattack forced core systems offline.
The breach was detected on June 19th and has been traced to “malicious activity” discovered by the council’s IT supplier, CGI, on servers managed by an, as yet unnamed, third-party provider.
A week after the attack, residents are still unable to access vital services such as planning applications, penalty charge notices and appeals, registrar appointment bookings, and revenue and benefit callback requests.
The attack has also rendered the Strathclyde Pension Fund online portal inaccessible to employees and former staff.
Multiple other council-run services have been taken offline, including sign language interpretation bookings, school absence reporting, bin collection calendars, and even the submission of freedom of information (FoI) requests and complaints.
The impact of the attack has extended beyond Glasgow’s jurisdiction. North Lanarkshire Council, which relies on Glasgow for processing its parking fines, confirmed it had also been affected.